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100% Buyer Protection
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30 days return policy
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Free shipping

Shipping & Delivery

No. We do not currently offer international shipping on ok-living.de.
On our following shop pages you will find the possibility to order to and from abroad.
ok-living.co.uk
ok-living.it
ok-living.fr
ok-living.pl
Parcel goods are shipped by DHL Paket, DPD and GLS.
Freight forwarded goods are delivered via DB Schenker or IDS Logistik free kerbside.
We do not currently offer self-collection.
OK-Living is a pure online retailer with many warehouse locations throughout Europe, so unfortunately self-collection is not possible for logistical reasons.
Before delivery, the carrier will contact you to arrange an appointment to receive your shipment. Therefore, please make sure that you enter your telephone number and e-mail address correctly!
Please contact us and we will check immediately.
Unfortunately, a change is no longer possible after the purchase.
For the costs of delivery of your OK-Living product, please refer to the information on the respective product page. Deliveries within Germany are free of charge as of 31.03.2021, island surcharges are possible.
Please contact us, we will check internally and contact the logisticians if necessary.
Shipping takes place throughout Germany. Island shipping is currently excluded.
It is quite possible that your goods will be sent in several parcels and arrive at different times. As a rule, you will receive detailed shipment information. However, it is possible that partial deliveries may occur, e.g. due to different shipping companies or warehouse locations. If the remaining goods do not arrive within 2-3 days after the first arrival, please contact us!
As a rule, you will be informed by e-mail and will receive a detailed shipment tracking here. If you do not receive an e-mail, please also check the SPAM folder of your e-mail inbox.
In the case of a forwarding delivery, the forwarding company will contact you by telephone or e-mail. Therefore, please always make sure that you enter your data correctly!
Your delivery consists of several parcels. Unfortunately, due to logistical reasons, these can be delivered on different days. Or due to a high shipping volume, delays in delivery may occur. However, the logistics provider will make every effort to deliver the shipment as quickly as possible.

Payment methods

Please transfer the full invoice amount, stating your order number, to the account below:
Owner: Oskar-Kinderland GmbH u. Co. KG
IBAN: DE31590100363729474574
BIC: PBNKDEFFXXX
Kto: 3729474574
BLZ: 59010036
Bitte überweisen Sie die Rechnungssumme der Zahlart Kauf auf Rechnung unter Angabe der Verwendungszwecknummer im Verwendungszweck auf folgendes Konto: 

Inhaber: Oskar-Kinderland GmbH u. Co. KG
IBAN: DE31590100363729474574
BIC: PBNKDEFFXXX
Kto: 3729474574
BLZ: 59010036
 

If you decide to pay by bank transfer, please use the bank details given here, which will also be sent to you by e-mail upon receipt of your order, and pay within 14 days.
We ask for your understanding that we can only reserve the goods ordered by you for this 2-week period. If payment is not received in our account within this period, we will cancel your order.
Die Zahlart "Kauf auf Rechnung" steht Ihnen erst nach der ersten erfolgreichen bezahlten Bestellung im OK-LIVING Shop zur Verfügung. Bitte beachten Sie, dass die Zahlart "Kauf auf Rechnung" ab einem Betrag von 25 € bis maximal 1000 € möglich ist.
We offer the following payment options:
- Prepayment by bank transfer
- Payment by credit card (Visa / MasterCard / co-branded debit cards)
- Payment with ext. contracts (via PayPal)
- Payment online (SOFORT, giropay, eps, iDeal, prepayment)
- Payment by invoice (Unzer Invoice)
- Payment via other online payment methods & wallets (Przelewy24)

Revocation / Cancellation / Complaint / Refund

Please contact us for this purpose.
You can cancel your order without giving any reason. Please address your cancellation to us, stating the order number! 
After the return of your goods is confirmed in our system, we will immediately arrange the refund.
Please contact us for this purpose. We will then gladly send you a return slip.
No changes are possible after the order has been completed.
Sie haben das Recht, binnen eines Monats ohne Angabe von Gründen diesen Vertrag zu widerrufen.

Questions about products

Please contact us for this purpose.
On each product information page you can directly check if the product is currently in stock.
For all reavailable products that are not in stock, we indicate processing times.
or
Due to constant product range expansion and optimisation, it is possible that your product is no longer available. We give a processing time for products that are available again, so that you can see online at any time when they will be available again. If you can no longer find an item in our range, it is unfortunately no longer part of the assortment.

In principle, you as the purchaser have a warranty claim for two years from the date of handover.
You will always receive assembly instructions with the delivery of your product.
Sometimes an item consists of several packages or a separate screw package, so you will find the assembly instructions in one of these.
No. We have not set a minimum order value in the OK-Living shop. We look forward to your purchase, big or small!
Our items are already priced so low that an additional discount is no longer possible.
Please refer to the respective item description for the exact scope of delivery. As a rule, we supply the assembly material for assembling your product; if this is not mentioned, it is not available.
Please contact us for this purpose.
Most of our products are manufactured in Europe. All furniture of our "Vicco" brand is made to order in various factories in Eastern Europe.
Here we are in daily contact with our manufacturers regarding improvements, customer requests and new developments.
You will receive the invoice directly from UNZER after your goods have been dispatched.

Mein Kundenkonto

You can add or edit your delivery and billing addresses under My addresses in the customer account.
Under "Your data" in the customer account you can change your name, e-mail address, password or salutation.
If you would like to delete your customer account, please submit your request via the contact form.
Log out by holding the mouse pointer over "My account". A window appears in which you click on "Logout".
If you can't remember your password, you can simply reset it when you log in. Click on "Forgot your password?

Newsletter 

If you would like to unsubscribe from the OK-LIVING newsletter, you can do this in every newsletter via the "Unsubscribe" link or via the newsletter settings in your account. You have unsubscribed from the newsletter and continue to receive emails from us? Then please contact our customer service by email to service@ok-living.de.
Here you can subscribe to the OK-LIVING newsletter.
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